It seems to me that they simply rely that there will always be customers who aren't so smart or educated enough to fight to get their money back, and that they take advantage of the less educated or older people who don't know how to argue with them. I don't know how this mistake could have happened since it was so clear at pick up that I don't want to add this insurance, but from the way they responded to my complaint it seems very likely that this is their strategy from the get go, they were not even interested in finding out how this confusion happened, they simply stated their position that I requested this insurance without giving any credence to my argument that I never accepted it. I got a sporty little Bronco and got the heck out of the airport. Since I can't mention their name here, I will just say that it involves a "t" added to the number after five. I was signed up and out within 15 minutes. ![]() It was more expensive, but I didn't care. He had no issue with my license and had a car available. I went over to the agency right next door and pled my case to the gentleman working there. I also noticed that those of us who got turned away were white and Mexican - the two pilots of our plane got turned away, too! I guarantee their passports matched their drivers' licenses and they definitely had cars available since ours was now up for grabs!Įnding: I was desperate. If this is what Fox wants to represent them, then they deserve to go bankrupt. I was tired, my husband could barely walk and this "representative" of the agency couldn't have given less of a toss if she had tried. Hubby was also pretty upset and made some comments but again, we did not curse we did comment on the inanity of this policy (clearly made up). No, I didn't curse her out but I did rant about how the webpage didn't have anything like that. I even tried to show her my green card to prove I had valid Mexican residency. Please see the PAYMENT Policy for complete drivers license requirements and rental qualifications. This applies at locations in Arizona, Texas and Southern California. This includes EFAR (2-door Wrangler), XFAR (4-door Wrangler), and XRAR (Sahara). will only accept US domestic Drivers Licenses when renting any Jeep Wrangler. I went to the actual Fox website and pulled up the restrictions for Texas. Nowhere does it say that the driver's license must match the passport.and might I point out that Mexico uses the same alphabet, i.e., Roman, as the United States. An international driving license is required if the driver's license is non-roman alphabet. International rentals may have different driver's license requirements. Please ensure sufficient funds are available on the card. The deposit amount is held by the car rental company. The credit card is required as a deposit when renting any vehicle. ![]() Unfortunately, I didn't have that info at the time, but I did go back afterward to Expedia and this is what it actually says: QUOTE The driver must present a valid driver's license and credit card in their name upon pick-up. She immediately said that I couldn't rent a car because MY PASSPORT AND DRIVER'S LICENSE HAD TO BE FROM THE SAME COUNTRY and that it was in the Expedia agreement and on their website. She ignored that and demanded (yes, demanded, she was not professional and was a very poor representative of the company) my passport. I handed it to her and explained it was Mexican but I'm a US citizen. I just smiled and said I had a reservation in the name of "Me." She didn't ask, she demanded my driver's license. No "Good afternoon" or "How can I help you?" No, instead she just glared at me to see what I wanted. ![]() I get to the counter and my first impression was that the woman would rather have been filing her nails than deal with a customer. ![]() Not wanting to be rude, we didn't listen, but it was clear something wasn't right. Right before we got there, we saw another set of people leaving, quite upset.
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